The Gridleys embark on a five-day road trip from Ohio to California. Keith Gridley and his parents arrive at the Mountain View Inn and take occupancy of Rooms 215 and 216. The hotel was once a fancy destination, but it is now shabby if peaceful and cozy. Matt the bellhop has worked at the hotel for many years and knows there are two types of guests: those that find the hotel “dreadful,” and those that find it “quaint.” Mrs. Gridley is worried about mice and wants to search for another hotel, but Mr. Gridley argues that he has done enough driving for the day. Keith is excited to have a room to himself instead of a corner cot. Mr. Gridley tips Matt, and the Gridleys settle in.

Keith explores his room, not realizing he’s being watched. He eats an apple, then pulls from his suitcase a set of toy cars, including a small motorcycle. He places them on the bed and plays with them until it’s time for dinner. Keith puts the cars on a table as his mom comes to collect him. Sniffing the air, she worries that there might be mice.