“I’m an old lady. I have no place to go. Don’t you think if I had some place to go, I wouldn’t be here?”

This quote ends the first part of Kidder’s book. It depicts the complexity of houselessness and the regulations that try and police, or support, unhoused people, who are often in situations outside of their control. Kidder explores the complexities of houselessness through Dr. Jim and the Health Care for the Homeless Program; oftentimes, circumstances and solutions aren’t at all straightforward.

“You didn’t have to believe God sent you. You were on hand just because a man fell off his motorcycle and got a compound fracture.”

Jim describes the moment he decides to become a doctor. He implies the difference between being present to support people who are ill or injured and assuming responsibility for curing or changing the totality of their circumstances. Kidder consistently cites moments where Jim must be reminded that he is not God and can therefore not take on the responsibilities better left to powers greater than him.

“It was one thing to treat the excluded and despised inside the great hospital, another to imagine treating them in dreary clinics elsewhere.”

This quote demonstrates how class systems impact both patients and the medical profession. Kidder analyzes the necessity of overcoming class distinctions to better treat people and the stigma that makes treating unhoused people less desirable than treating “typical” patients. Internal and external biases inform the quality of care that patients receive at hospitals, as Kidder shows throughout the narrative.